What is your return policy?

If you would like to return an item, please request a return form by contacting contactus@azira.co.uk

You have 14 days* from the date of delivery to return any unwanted item in their original condition, 21 days from the date of delivery for International orders.

Earrings, e-gift cards, customised pieces and delivery charges are non-refundable.

Buyer is responsible for shipping costs** we strongly recommend using a tracked delivery option as we cannot be held responsible for undelivered items. Once delivered, refunds will appear in your account within 3-5 working days.

unless faulty**

Do you ship worldwide?

Click below for more information.

Is your jewellery waterproof?

The majority of our pieces are now made using high quality stainless steel and water resistant coating. This means their colour (plated and non plated) can last a very long time with good daily care, we still recommend following the care guide to make your jewellery last even longer without wear and tear.

Rare pieces that are made using any other metals such as titanium or sterling silver are not guaranteed to maintain colour in the long term and should be kept away from water, chemicals, lotions, other liquids, heat etc..

How do I take care of my jewellery?

Make your jewellery last longer by removing it while swimming, showering, exercising, washing your hands, or applying any products such as perfumes, lotions, or hair products and other chemicals. Long term over exposure to any of these activities can lead to wear and tear. To keep your jewellery clean, wipe it with a soft cloth. Do not use jewellery cleaner. Store in a jewellery box at room temperature.

Do you offer adjustments?

We can provide a very limited amount of adjustments free of charge. This includes repairs, reducing extender lengths for bracelets and necklaces, removing, adding or changing style of extenders, charms or tail tags. Email us at contactus@azira.co.uk to discuss what is possible before purchase.

When will items be back in stock?

Items out of stock can usually take 3-4 weeks to be available again, although this is not guaranteed as most of our range are limited pieces.

Do you provide gift bags/packaging?

Gift pouches and boxes can be purchased, head over to Gift Accessories for the latest gift packaging. All orders over £20 receive a free gift pouch (classic or self care pouch chosen at random).